Data Privacy Policy
At Gravira we respect your privacy and take care to protect the personal information you entrust to us. This page explains what information we collect, how we use it, how we keep it safe, and the choices available to you as a player in Canada. We aim to be clear and practical about our privacy practices so you can manage your account with confidence.
Types of data we collect
We collect several categories of information to operate your account, process payments, and provide customer support. This includes:
- Personal data - name, date of birth, email address, phone number, and postal address provided at registration.
- Account data - username, password hash, account currency, preferences, and verification documents when required.
- Technical data - IP address, device identifiers, browser and operating system, and connection logs used for security and fraud prevention.
- Transactional data - deposit and withdrawal history, payment method details, game stakes and wins, and bet history.
- User activity - session times, pages visited, search and game selections, and interactions with promotions and support.
How we use your information
We use collected data to operate and improve the service, including account setup, identity verification, payment processing, responsible gambling checks, and customer support. Data is also used to detect and prevent fraud, enforce our terms, and to communicate essential account notices. Where you opt in, we may use contact details for service updates and product notices relevant to Canadian players.
Data protection practices
We protect your information using technical and organisational measures such as encryption for data in transit, access controls, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their role. While we work to keep data secure, no online system is completely risk free; we encourage strong passwords and mindful account practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, to analyse site performance, and to personalise content. Some cookies are essential for the site to function, while others support analytics and marketing. You can manage cookie settings through your browser or the site cookie tool, keeping in mind that disabling certain cookies may limit functionality.
Information sharing and third parties
We may share data with third-party service providers who help deliver the service, including payment processors, identity verification vendors, game providers, hosting and analytics services, and customer support platforms. These partners process data under our direction and are contractually required to protect it. We will not sell your personal information to third parties.
User rights and choices
As a user in Canada you have rights over your personal data. This includes the right to access the information we hold about you, request corrections, and request deletion where permitted by applicable law and our record-keeping obligations. You may also object to certain processing or withdraw consent for marketing at any time.
Access, correction, and deletion
To request access, correction, or deletion of your personal data, contact our support team via [email protected]. We will review requests and act in accordance with applicable law and internal policies, which may include retaining limited records for legal or compliance reasons.
Updates to this policy
We may update this privacy policy from time to time to reflect changes in our practices. When we make material changes we will post an updated policy on the site and notify you as appropriate. Continued use of your account after updates indicates acceptance of the revised policy.